Robert Half is looking for a Customer Experience Specialist .

Robert Half is evolving. Join our community as a Customer Experience Specialist and help shape our future. Our Customer Experience Team acts as a social partner for clients and temporary workers, enabling us to handle payroll and invoicing matters more effectively. This team also focuses on (proactive) communications towards our customers which will help build relationships with clients and temporary workers from an aftersales perspective and increase customer satisfaction.

As a Customer Experience Specialist you will

Build strong relationships with temporary workers and clients to guarantee a star experience Be the st line (phone/mail) for temporary workers and clients on assignment Handle questions from temporary workers on illness, holiday, contract, salary & benefits, timesheet, social documents = advisory role Handle questions from clients on invoicing, approving timesheets, illness and holiday Chase the approval of timesheets Follow-up on absences (sickness, holiday,…) Communicate proactively and draft newsletters on hot topics Optimize work processes Update documents/manuals for clients and temporary workers in an attractive way and make them available in Dutch, French & English Work closely with our internal divisions (Payroll, Legal, Marketing, Sales Teams)

What skills do you need

A Bachelor degree or similar by experience in an administrative job Experience in administration is a must Good knowledge of French, Dutch & English You know your way around MS Taking initiative is your second nature You highly value accuracy and are a problem solver With your excellent communication skills you are a real relationship builder A team player who enjoys a collaborative work environment but is also able to work autonomously You can quickly adapt to a changing environment

We can offer you

A great place to work A team of ive colleagues Attractive compensation and benefits Meal vouchers Netto expenses (work) Transportation reimbursement Semestrial bonus Health insurance (for you and your family) Group insurance Benefits plan (cafetariaplan) Hybrid working options is nearby a train & bus station Wellbeing at work - we value the importance of workplace happiness!

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